ArabnaBook
Connect. Trade. Thrive
Company Information: ArabnaBook (“ArabnaBook,” “we,” “us,” or “our”) is operated from Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. For any questions or legal notices, you may contact us at +971-50-8064528.
By accessing or using ArabnaBook’s website and services (collectively, the “Platform”), you (“User” or “you”) agree to be bound by these Terms and Conditions (these “Terms”). These Terms form a legally binding agreement between you and ArabnaBook. If you do not agree with any provision of these Terms, you must immediately cease using the Platform. You represent and warrant that you are at least 18 years old (or the age of legal majority in your jurisdiction) and have the legal capacity to enter into this agreement. Use of the Platform by anyone under 18 is strictly prohibited.
ArabnaBook is an online marketplace that allows people to buy, sell, rent, or advertise services by connecting “Clients” and “Dealers” on a neutral platform. “Clients” are users seeking or purchasing rentals, goods, services, or other listings, and “Dealers” are users offering rentals, goods, services, or time slots via the ArabnaBook marketplace. ArabnaBook provides the digital infrastructure for Clients and Dealers to find and interact with each other, but ArabnaBook is not a party to any agreement or transaction between users. We do not buy, sell, or rent any products or services ourselves; we simply facilitate user connections. Any transaction, rental agreement, sale contract, service arrangement, or other deal is strictly between the Client and the Dealer, and we are not an agent, representative, or broker for any user. Accordingly, ArabnaBook has no control over – and assumes no liability for – the quality, safety, legality, or accuracy of any listing, the ability of Dealers to provide the listed items or services, or the ability of Clients to pay for them. All transactions are undertaken at the sole risk of the participating users.
No Partnership or Endorsement: The use of terms like “purchase,” “sale,” or “rental” on our Platform is for convenience only and does not imply that ArabnaBook is transferring ownership of any item or is itself an owner or seller of any listed item. ArabnaBook does not endorse any user, listing, or content on the Platform. Clients and Dealers each assume full responsibility for their interactions and transactions with each other. ArabnaBook will not be involved in user-to-user disputes except as expressly provided in these Terms, and users agree that ArabnaBook shall not be liable for any dispute arising out of dealings between users. We do not verify the identity, trustworthiness, or credentials of users on the Platform, so you interact with others at your own risk. If you have concerns about item or service quality, condition, or accuracy, you must address those with the Dealer directly; ArabnaBook is not responsible for the actual products or services provided by users.
Registration: To access certain features of the Platform (such as posting a listing or contacting a Dealer), you must create a user account. When registering, you agree to provide accurate, current, and complete information about yourself or your business as prompted, and to update this information as needed to keep it accurate and current. Each person or business may maintain only one account (unless explicitly permitted by us in writing for multi-location businesses or similar scenarios). You may not transfer, share, or sell your account to any other party without our prior written permission. Account registration and usage are offered at our sole discretion, and we reserve the right to refuse registration or terminate any account in accordance with these Terms.
Account Security: You are responsible for maintaining the confidentiality of your account login credentials (including any username, password, and any two-factor authentication tools) and for all activities that occur under your account. You must not share your password or allow others to access the account, and you agree to notify ArabnaBook immediately of any unauthorized use of your account or any other breach of security. ArabnaBook will not be liable for any loss or damage arising from your failure to keep your account secure. If we determine, in our sole discretion, that you have violated these Terms or that your account security has been compromised, we may suspend or terminate your account without notice.
User Eligibility and Compliance: By using the Platform, you affirm that you are legally permitted to do so and that your use will be in compliance with all applicable laws and regulations. You are solely responsible for ensuring that your activities on ArabnaBook (and any transactions you engage in) comply with all laws applicable to you – including, without limitation, laws relating to commerce, rentals, services, advertising, consumer protection, data privacy, intellectual property, and licensing requirements in your jurisdiction. Dealers must hold all licenses, permits, insurance, or other authorizations required to offer the rentals, sales, services, or specialized listings they provide, and must comply with all governing laws (including any relevant consumer protection, health and safety, professional licensing, or zoning regulations). ArabnaBook does not verify or guarantee that any user (Client or Dealer) is in compliance with applicable laws. However, if we become aware of a user’s violation of law or of these Terms, we reserve the right to disable or terminate that user’s account immediately. Users are responsible for their own compliance and assume all liability for any legal obligations, taxes, or regulatory requirements pertaining to their activities on the Platform.
User Verification and Know-Your-Customer (KYC): ArabnaBook may, at our discretion, allow or require users to upload identification documents, business licenses, certificates, or other credentials to their profiles for informational purposes. However, ArabnaBook does not conduct formal background checks on users, does not verify the authenticity of documents uploaded, and does not perform comprehensive KYC or identity verification. Any verification badges or profile icons that may appear on the Platform simply indicate that a user has provided certain information or documents; they are not endorsements or certifications by ArabnaBook. We make no guarantees regarding any user’s identity or trustworthiness. You acknowledge that you interact with other users entirely at your own risk, and you should exercise appropriate caution and due diligence when entering into transactions or communications with others. For example, if a Dealer claims to have a particular professional license, Clients should independently verify that claim if it is material to the transaction, because ArabnaBook does not certify such claims.
Account Use and User Content: You are fully responsible for any content that you post, upload, or transmit on ArabnaBook and for any actions taken under your account. This includes any listings, profile information, messages, images/photos, reviews, or other materials (collectively, “User Content”) that you provide or share via the Platform. You agree that all User Content you provide will be truthful, accurate, and not misleading, and that it will be free of harmful, illegal, or prohibited material. You must have all necessary rights and permissions to any content you post. By submitting or posting any User Content on the Platform, you grant ArabnaBook a worldwide, royalty-free, non-exclusive license (with the right to sublicense) to use, host, reproduce, modify (for technical purposes, e.g. to resize an image), display, distribute, and create derivative works from such content on or through the Platform for the purpose of operating and marketing the marketplace and fulfilling our obligations under these Terms. You retain ownership of your User Content. You may remove your User Content from the Platform at any time, but you acknowledge that (a) removal will not affect any licenses granted to ArabnaBook for uses that have already occurred, (b) removed content may persist in backup copies for a reasonable period of time, and (c) if your content has been shared by you with other users (for example, in messages) or by us according to these Terms, those copies may remain available to those other parties. We are not responsible for storing or backing up your content, so you should independently archive any important information or files.
Prohibited Conduct: You agree to use ArabnaBook in a lawful, honest, and respectful manner. Any misuse of the Platform or violation of law is strictly prohibited. Specifically, and without limitation, you agree that you will NOT:
Harass, threaten, or abuse any other user or our staff. Hateful, discriminatory, or bullying behavior is strictly forbidden. Such conduct will lead to account termination and possibly a ban from the Platform.
Post or transmit any illegal content or content promoting illegal activities. This includes offers or solicitations for illicit goods or services (e.g. illegal drugs, unlicensed medical products or services, stolen property, wildlife trafficking, or any item/service whose sale or distribution is prohibited by law).
Post any pornographic or sexually explicit content, or any content containing nudity. ArabnaBook is not an adult content platform; even incidental nudity in images (including listing photos or profile pictures) is disallowed.
Post content that is hateful, discriminatory, or incites violence against any individual or group. This includes hate speech, slurs, or content promoting racism, bigotry, religious hatred, or any form of intolerance.
Post content that is defamatory or fraudulent, including making false claims, impersonating any person or entity, or misrepresenting your affiliation or credentials.
Post content containing graphic violence or depictions of harm unless it is directly relevant to a permitted listing (for example, a licensed hunting course might depict targets) and is presented in a non-gratuitous, necessary manner. Even if relevant, any graphic content must include appropriate warnings.
Post content that includes unauthorized personal data about others or invades another’s privacy. You should not share personal information (such as names, contact details, identification numbers, etc.) about any other individual without their consent and a legitimate purpose. Likewise, do not post confidential information that you do not have the right to disclose.
Upload or transmit any malicious code, viruses, worms, or any other software intended to damage or hijack the operation of the Platform or any user’s device. You must not attempt to gain unauthorized access to the Platform’s systems or data, nor engage in any activities that disrupt the functionality of the Platform (e.g. denial of service attacks, spamming our servers, or interfering with page rendering or user experience).
Engage in any form of spam, junk mail, chain letters, pyramid schemes, or unsolicited advertising on the Platform. Commercial advertisements or solicitations are allowed only in the appropriate sections of the Platform (for example, in your own listings for the goods/services you offer) and only for the genuine products or services you are offering through ArabnaBook. You must not use user contact information obtained from the Platform to send unsolicited commercial messages outside of the Platform.
List or solicit any prohibited items or services. Even if legal in some jurisdictions, ArabnaBook prohibits certain categories of listings for safety and compliance reasons. Prohibited on ArabnaBook are, without limitation: firearms and ammunition; explosives; illegal drugs or controlled substances; human organs or body parts; illicit sexual services; stolen goods; counterfeit or pirated goods; and any other items or services that we designate as banned. We reserve the right to refuse or remove any listing that we deem, in our sole judgment, to involve a prohibited or suspect item or service, or that may violate any law or regulation.
ArabnaBook reserves the right (but assumes no obligation) to monitor any User Content or user activity on the Platform. We may remove or edit any content that, in our sole judgment, violates these Terms or applicable law. We may also suspend or terminate accounts that engage in prohibited conduct or post prohibited content, without prior notice. Any violation of the above rules may result in immediate termination of your account (without any refund of fees paid), removal of offending content, and potential legal action if warranted.
User Content Disclaimer: ArabnaBook does not, and cannot, guarantee that all users will comply with the above conduct rules or that prohibited content will never appear on the Platform. However, we will make good-faith efforts to enforce these standards. We expressly disclaim any liability for User Content or user conduct. As a provider of an interactive platform, ArabnaBook is not liable for any statements, representations, or content provided by users on the Platform. Content posted by users is the sole responsibility of the user who provides it. If you encounter any content on the Platform that you believe violates these Terms or is otherwise inappropriate, please report it to us through the available reporting mechanisms or by contacting customer support.
If you are a Dealer (i.e. you post listings or offer goods, rentals, services, or other deals on ArabnaBook), you have additional responsibilities:
Accuracy of Listings: You agree to provide complete, truthful, and accurate information about each listing you post. This includes an honest description of the item or service, pricing and all fees, availability or scheduling, location (if applicable), condition of goods, and any other important terms or requirements. You must not misrepresent any item or service – for example, do not use misleading photos or descriptions, do not falsify the nature, brand, or quality of a product, and do not conceal any material terms, defects, or requirements that a reasonable consumer would want to know. You are solely responsible for all content in your listings and any claims or promises you make about your goods or services.
Legality and Compliance: As a Dealer, you are fully responsible for ensuring that your listing and your activities are lawful. You represent and warrant that you have all necessary rights, approvals, and legal authority to offer the goods or services in your listings. This includes obtaining and maintaining any required business licenses, professional licenses, permits, insurance policies, or certifications needed for your offerings. For example, if you list medical or wellness services, you must possess any required medical or professional licenses; if you rent out real estate, you must comply with property rental laws and zoning regulations; if you sell products, the products must be genuine (not counterfeit) and lawfully owned or imported by you, and so on. You must comply with all laws and regulations applicable to the offering, including safety standards and regulatory requirements for specialized items (such as medical devices, vehicles, etc.). ArabnaBook does not provide legal advice and does not verify your compliance – it is your sole responsibility to abide by all applicable laws in the course of using our Platform. If we discover or receive credible notice that your conduct or listing is illegal or in violation of these Terms (for instance, if you are selling a prohibited item or operating without a required license), we may remove or edit your content and may suspend or terminate your account at our sole discretion. You understand that compliance with the law is entirely your obligation, and you agree to indemnify ArabnaBook for any consequences of your unlawful or non-compliant activities (see Indemnification below).
Quality and Performance: You are responsible for the quality, safety, and delivery/performance of the goods or services you offer through ArabnaBook. You agree that you will supply the goods or perform the services as described in your listing and as agreed upon with the Client. Once you agree to a transaction with a Client (whether through the Platform’s booking/ordering features or via a written or verbal agreement), that transaction becomes a contract strictly between you (the Dealer) and the Client. You are solely responsible for fulfilling your obligations to the Client. ArabnaBook is not a party to contracts between users and does not guarantee or insure that either party will perform as promised. We do not provide any warranty on the items or services provided by Dealers. Dealers should communicate clearly and promptly with Clients to coordinate logistics (such as delivery or meeting arrangements) and to resolve any issues that arise (such as scheduling changes, quality disputes, or damage claims). If problems or disagreements occur during or after a transaction, it is the Dealer’s responsibility to work toward a resolution with the Client in good faith (which may include providing refunds or other remedies if you have promised them or if required by law or by the Client’s and Dealer’s mutual agreement).
Client Interactions: You must treat Clients (and prospective Clients) in a professional and respectful manner at all times. Harassment, discrimination, abusive language, or any inappropriate behavior toward Clients is a serious violation of these Terms and can lead to immediate account termination. You agree to abide by all anti-discrimination laws that apply to your goods or services. For example, when offering housing, jobs, or services, you cannot discriminate based on characteristics protected by law. You, the Dealer, are solely responsible for your interactions with Clients and for any claims, injuries, losses, or damages arising out of those interactions or the services/goods you provide.
No Endorsement by ArabnaBook: The presence of a Dealer or any listing on the Platform does not mean that ArabnaBook endorses or verifies that Dealer or listing in any way. Dealers on ArabnaBook are independent third parties; they are not employees, agents, joint venturers, or representatives of ArabnaBook, and you shall not represent yourself as such. ArabnaBook is not responsible for any statements a Dealer makes to a Client outside of the Platform or for any additional promises a Dealer makes that are not expressly included in the listing description. (For instance, if you negotiate additional terms or services with a Client outside the scope of your ArabnaBook listing, that is solely between you and the Client.)
Dealers’ Legal Obligations to Consumers: If you are a Dealer, you must comply with all consumer protection laws and e-commerce regulations that apply to your dealings with Clients. United Arab Emirates law, for example, imposes certain obligations on businesses engaging in electronic commerce and on suppliers providing goods or services to consumers. Dealers must honor any mandatory consumer rights, such as a consumer’s right to return or exchange goods or cancel services within a prescribed period if applicable by lawklgates.com. Dealers are responsible for providing any required receipts or invoices, disclosing proper business information, and offering warranties or after-sale service if required by law. You should familiarize yourself with laws including (but not limited to) the UAE Consumer Protection Law (Federal Law No. 15 of 2020, as amended) and the UAE E-Commerce Law (Federal Decree-Law No. 14 of 2023 on Trading through Modern Technology), as well as any sector-specific regulations for your goods/services. ArabnaBook is not responsible for advising you of your legal obligations, but we expect you to conduct your business lawfully. Failure to comply with legal requirements not only violates these Terms but could also result in regulatory penalties for you. If your breach of law or these Terms causes ArabnaBook to suffer any damage or legal exposure, you agree to indemnify us as described in the Indemnification section.
Dealer’s Indemnity: By listing or providing offerings on ArabnaBook, you agree that ArabnaBook’s role is merely as a passive conduit and marketplace. You assume full responsibility for your listings and transactions. Any breach of contract with a Client, failure to provide goods/services as promised, or any harm, loss, or damage arising from your transaction is entirely your responsibility. You agree to indemnify and hold ArabnaBook harmless from any claims, lawsuits, or damages arising from your listings or the goods/services you provide (see Indemnification below for details).
Third-Party Payment Processor (Stripe): ArabnaBook uses a third-party payment processor, Stripe, Inc. (“Stripe”), to handle all payment transactions on the Platform. This means that when Clients make payments to Dealers through the Platform (or when Dealers receive funds), those payments are processed via Stripe’s systems and are subject to Stripe’s own Terms of Service and Privacy Policy. ArabnaBook does not process or store your credit card numbers or bank account information on our own servers; all such sensitive payment information is handled by Stripe. By using the Platform to make or receive payments, you agree to comply with Stripe’s terms and policies in addition to our own. The processing of payments and electronic fund transfers is therefore governed by Stripe’s terms, and any issues or disputes regarding payment processing are under Stripe’s purview.
ArabnaBook is not responsible or liable for the services provided by Stripe. Stripe is an independent third-party service; we have no control over, and assume no liability for, the availability, security, accuracy, or performance of Stripe’s payment processing services. This means that any payment disputes, processing errors, delays, or charge-backs are ultimately issues between the User and Stripe (and/or the User’s bank or card issuer). However, we will make reasonable efforts to assist Users by providing transaction records or other relevant information that may help in resolving a dispute (for example, to help you or Stripe investigate a missing payment or contest a chargeback, as appropriate).
Transaction Fees and Commission: Creating a basic account on ArabnaBook is free for both Clients and Dealers. However, we may charge fees for certain premium features or services on the Platform (for example, Dealers might pay for subscription packages, premium listings, or advertising boosts). Additionally, ArabnaBook charges a commission on transactions facilitated through the Platform. Unless otherwise agreed in a separate written contract between you and ArabnaBook (such as a custom enterprise subscription plan), we charge a commission of 5% (five percent) of the gross amount of each transaction (rental fee, sale price, service fee, etc.) completed via our Platform. This 5% commission is typically deducted from the payment at the time the Client’s payment is processed (before the remainder is remitted to the Dealer). Our commission helps cover the costs of operating the marketplace and payment processing. This 5% commission fee is non-refundable. In other words, if a transaction between a Client and Dealer is later canceled, reversed, or refunded for any reason, ArabnaBook will generally retain the 5% commission to cover processing and administrative costs, except as otherwise required by law or agreed by us at our sole discretion. We will clearly disclose our fees and commissions to you, either at the point of transaction or through our published fee schedule. By using the Platform to transact, you agree to pay the applicable commission and fees. All fees and commissions charged by ArabnaBook are quoted in United Arab Emirates Dirhams (AED) unless otherwise stated, and are non-refundable except as expressly provided in these Terms or required by law.
Subscription Packages and Refunds: ArabnaBook may offer optional subscription-based services for Dealers or other users (for example, a premium plan that allows a Dealer to post a greater number of listings, unlock analytics, or advertise their store). If you choose to purchase a subscription package from ArabnaBook, the following refund policy applies: You may cancel a new subscription within seven (7) days of your initial purchase and request a refund of the subscription fee. To do so, you must contact ArabnaBook customer support in writing (e.g., via email or our support ticket system) within that 7-day window and expressly request cancellation and refund. If we approve your refund request, we will refund the subscription fee minus a 5% processing charge. This 5% fee is to cover payment processing costs and administrative fees that ArabnaBook incurs, and it will be deducted from your refunded amount. After the 7-day cancellation window has elapsed, subscription fees become fully non-refundable. Additionally, if you have already made significant use of the subscription benefits during that initial period (for example, you used the subscription to post listings or contact multiple clients), ArabnaBook reserves the right to deny the refund or to issue a partial refund pro-rated for the services used.
Subscriptions will typically renew automatically at the end of each billing cycle (e.g., monthly or annually, as stated at the time of purchase) unless you cancel the subscription before the next renewal date. If you do not wish for a subscription to renew, you must cancel it through your account settings or by notifying us in advance of the renewal. Cancellation of a subscription will take effect at the end of the current paid term. We do not provide prorated refunds for mid-period cancellations after the initial 7-day window, except where required by law or at our sole discretion. For example, if you cancel a yearly subscription after two months, you will retain access to premium features for the remaining ten months you paid for, but you will not receive a refund for those remaining months (unless a refund is mandated by law or we decide to issue one as an exception).
User Transactions (Deals Between Clients and Dealers): Apart from ArabnaBook’s own fees and commissions described above, all other payments for rentals, sales, or services are strictly between the Client and the Dealer. ArabnaBook is not a bank, escrow agent, or insurer of user transactions. We do not hold payment on behalf of users beyond the moment of facilitating the Stripe transaction (except to the extent that our payment processor Stripe or our system temporarily holds funds for processing or until certain conditions are met). When a Client pays for a product or service through the Platform, that payment (minus our commission) is intended for the Dealer. ArabnaBook is not a party to the purchase/rental agreement between Client and Dealer, and we do not mediate financial disputes between users after a transaction is made. This means that any requests for refunds, returns, exchanges, cancellations, or adjustments to a transaction must be resolved between the Client and the Dealer directly, according to whatever agreement or policies you two have established.
For instance, if a Client is dissatisfied with a rented item or purchased good or service, any refund or remedy must come from the Dealer based on the Dealer’s own return/refund policy or any applicable legal requirements. ArabnaBook will not issue refunds to Clients on behalf of Dealers, and we will not claw back funds from a Dealer to give to a Client, except to the extent we are compelled to do so by a valid legal order or at our discretion in extraordinary cases (such as clear evidence of fraud). It is the Dealer’s responsibility to clearly state their refund, return, or cancellation policies in their listings or in direct communication with the Client before the transaction is agreed. It is the Client’s responsibility to read and understand the Dealer’s terms (and to comply with any return procedures the Dealer requires) before making a purchase or booking. Clients should be aware that, aside from any rights under law, your ability to get a refund or return may depend on the Dealer’s stated policies. However, no Dealer’s policy can override any non-waivable rights you might have under law. For example, if the law of your jurisdiction (such as UAE law) gives you an unavoidable right to cancel certain online purchases within a cooling-off period or to return defective goods, those rights will still apply even if the Dealer’s policy says “no refunds.” Dealers must comply with any such laws, as noted above. ArabnaBook’s role is simply to facilitate the initial payment; any subsequent exchange of product, return, or refund is outside our system and must be handled between the parties.
Please also note that ArabnaBook’s 5% transaction commission is generally non-refundable. If a Client and Dealer agree to cancel a transaction or the Client is issued a refund after payment has been processed, ArabnaBook will not refund the 5% commission to either party except at our sole discretion or if required by law. (For example, if a transaction is voided before it fully completes or if we choose to waive our fee as a courtesy in a particular dispute, we may decide differently, but our default policy is to retain the commission on completed transactions.)
Chargebacks and Payment Disputes: In the event that a Client initiates a payment dispute or chargeback with their credit card issuer or bank for a transaction made through ArabnaBook, the Dealer involved in that transaction agrees to cooperate with ArabnaBook and Stripe in resolving the matter. We may contact the Dealer to provide evidence related to the transaction (such as proof of delivery, correspondence with the Client, etc.) to help contest the chargeback. ArabnaBook may supply Stripe or the relevant financial institution with any information in our possession that could assist in determining the legitimacy of the transaction. However, ArabnaBook is not responsible for the outcome of chargeback decisions. The determination of a chargeback (and any reversal of funds) lies with the cardholder’s bank or payment provider and Stripe. Any financial losses due to chargebacks or payment reversals will be borne by the Dealer or the Client involved in the transaction, not by ArabnaBook. For example, if a Client fraudulently disputes a legitimate charge, the Dealer may lose the payment despite having provided the service, and ArabnaBook is not liable to the Dealer for that loss. Conversely, if a Client was a victim of fraud, we are not liable to the Client for the lost funds (though we will work with authorities as needed). We reserve the right to suspend or terminate any account that is associated with excessive, fraudulent, or suspicious chargeback activity. Such accounts may be flagged as high risk, and we may require alternate payment arrangements or additional verification for those users.
Taxes: Users of ArabnaBook are solely responsible for calculating, collecting, reporting, and remitting any and all taxes, duties, fees, or levies that arise from their use of the Platform and any transactions they conduct. ArabnaBook does not withhold or pay taxes on your behalf except when required by law. For example, if you are a Dealer selling goods or services, it is your responsibility to determine if any value-added tax (VAT), sales tax, income tax, or other tax applies to your sales, and to collect and remit such taxes to the appropriate government authorities. ArabnaBook will not be held liable for any User’s failure to comply with tax obligations. You agree to indemnify ArabnaBook for any tax liabilities, interest, or penalties that may be imposed on us as a result of your actions or omissions with respect to taxation (see Indemnification below). In certain cases, ArabnaBook or our payment processor may be required by law to collect taxes or information from you. For instance, in the UAE, a 5% VAT may apply to certain fees we charge, and if so we will add that VAT to the fees and remit it to the government as required. (If our prices are advertised as VAT-inclusive or exclusive, we will clarify that in the fee disclosure.) We may also be required to collect information such as your tax registration number (e.g., a VAT registration or TRN in the UAE if you are a VAT-registered business) or other identification for tax reporting purposes. If we request such information and you do not provide it, we may have to suspend your account until compliance is achieved. Always consult a tax advisor if you are unsure of your tax obligations; it is your responsibility to adhere to applicable tax laws.
ArabnaBook relies on various third-party services and integrations to provide the Platform to you. This includes, but is not limited to: web hosting and server infrastructure providers, payment processors (e.g., Stripe), cloud storage services, email and SMS messaging gateways, analytics and performance monitoring tools, map and location services, and identity verification or authentication providers. You acknowledge that the Platform’s functionality may involve interactions with or use of services, software, or content from third parties that ArabnaBook does not own or control.
No Liability for Third-Party Services: ArabnaBook is not responsible for the acts or omissions of any third-party service providers. While we select reputable partners and strive for high availability, we do not guarantee that third-party services will be uninterrupted, error-free, or secure. ArabnaBook shall not be liable for any failures, outages, errors, data losses, or security breaches caused by the malfunction or unavailability of third-party tools or services. For example, we are not liable if our cloud hosting provider experiences downtime that makes the Platform temporarily unavailable, if Stripe’s systems have an outage or error that delays payments, or if an SMS delivery service fails to send a verification code. Any damages or losses you incur that stem from issues with third-party services are, by definition, beyond ArabnaBook’s control and are not our responsibility.
Third-Party Terms: Your use of the Platform is subject to your compliance with any relevant third-party terms of service or policies, insofar as they apply to functionalities on ArabnaBook. For instance, by making or receiving payments through Stripe on our Platform, you are agreeing to Stripe’s terms and conditions; by using any map feature (if we integrate maps for location of listings), you may be subject to the map provider’s terms (such as Google Maps’ terms of service); or if we enable login or sharing via another platform (like a “Sign in with Google/Facebook” option or sharing listings to social media), you must abide by those third-party platform rules as well. We will endeavor to inform you of any particularly relevant third-party terms in our Privacy Policy or help documentation, but it is ultimately your responsibility to review the terms of any external service you utilize through our Platform. If you do not agree with any applicable third-party terms, your remedy is to not use the features of our Platform that rely on those services.
No Third-Party Warranty or Support: ArabnaBook does not warrant or guarantee any third-party service’s functionality or availability. Any issues or disputes you have with a third-party service (for example, a billing issue with Stripe or a data issue with a cloud provider) must typically be resolved between you and that third party. ArabnaBook is not obligated to intervene, although we may provide contact information or moderate assistance as a courtesy. If a third-party service critical to the Platform’s operation becomes unavailable or discontinues service, we will attempt to find a replacement or workaround, but you agree that such events (which are outside our control) are handled on a best-effort basis. In summary, your use of third-party tools via ArabnaBook is at your own risk, and those services are provided “as is” without any warranty from us.
Use “As Is” and “As Available”: Your use of the ArabnaBook Platform and any services or features provided through it is entirely at your own risk. ArabnaBook provides the Platform on an “AS IS” and “AS AVAILABLE” basis, without any warranties of any kind, either express or implied. While we endeavor to provide a functional and safe service, we make no representation or warranty that the Platform will meet your requirements or expectations, or that it will be uninterrupted, timely, secure, or error-free. We cannot guarantee that any information or content obtained through the Platform (including listings or communications from other users) is accurate, reliable, or complete. You are solely responsible for your use of the Platform and for any actions you take or decisions you make based on information available on the Platform.
No Implied Warranties: To the fullest extent permitted by applicable law, ArabnaBook hereby disclaims all warranties and conditions of any kind, whether express, implied, or statutory. This includes, without limitation, any implied warranties of merchantability (fitness of the service for ordinary use), fitness for a particular purpose (fitness for your intended use), title, non-infringement, and any warranties that might arise from a course of dealing or usage of trade. ArabnaBook does not warrant that the Platform will yield any particular results (for example, we do not guarantee that you will successfully rent or sell your items, or find what you are looking for, or that any particular transaction will occur). No advice or information, whether oral or written, obtained by you from ArabnaBook or through the Platform shall create any warranty not expressly stated in these Terms.
No Warranty on User Content or Transactions: In particular, ArabnaBook makes no warranty regarding any goods or services provided or advertised by Dealers, nor regarding any transactions that users enter into through the Platform. ArabnaBook is not a seller or supplier of the items being exchanged, and we do not warrant that any third-party provider (Dealer) will fulfill their obligations, nor that any item or service will be of acceptable quality, safety, or legality. Any issues with a product or service (such as defects, hazards, inaccuracies, or non-performance) are solely matters between the Client and the Dealer – we do not guarantee satisfaction and we will not step into correct them (beyond what is explicitly offered in any protection programs we might introduce, if any). All User Content, including listings and user communications, is provided by the users themselves, not by ArabnaBook. We do not guarantee that users have good intent, that they are who they claim to be, or that they will act in a reliable or honest manner. As an interactive platform, we are not responsible for user-provided content or conduct, even if we fail to remove or edit content that violates our policies. You assume all risk when relying on information or interacting with others through our Platform.
No Continuous Access or Guaranteed Security: ArabnaBook does not warrant that the Platform will always be available, or that it will be free from bugs, viruses, hacking, or other security breaches. While we take reasonable measures to secure our systems, no website or Internet service is completely secure. Technical problems or maintenance may result in temporary outages. Additionally, we are not responsible for disruptions or failures beyond our reasonable control, such as those due to internet backbone issues, power outages, acts of God, wars, cyber-attacks on critical infrastructure, or failures of third-party providers. You understand that you may experience occasional disruptions in service or be unable to access the Platform from time to time. We do not guarantee that any errors or defects in the operation of the Platform will be corrected promptly or at all.
Jurisdictional Exceptions: Some jurisdictions do not allow the exclusion of certain warranties or conditions. For example, consumer protection laws in some places may grant consumers non-waivable rights (such as an implied warranty that a paid service will be provided with reasonable care and skill). To the extent that these laws apply to your use of the Platform, some of the above disclaimers may not apply to you. In such cases, ArabnaBook’s warranties are limited to the maximum extent permitted by law. If an implied warranty or statutory protection cannot be disclaimed, we limit the duration of such warranty to the minimum period allowed by law.
Limited Liability: To the fullest extent permitted by applicable law, ArabnaBook and its owners, officers, directors, employees, agents, affiliates, partners, and service providers (collectively, the “ArabnaBook Parties”) shall not be liable to you or any third party for any indirect, incidental, consequential, special, punitive, or exemplary damages whatsoever arising out of or in connection with your use of (or inability to use) the Platform, any content on the Platform, or any transaction or relationship with another user. This limitation applies regardless of the form of action, whether in contract, tort (including negligence), statutory, strict liability, or any other legal theory, and even if we have been advised of the possibility of such damages. Examples of damages that are excluded by this clause include (but are not limited to): lost profits or revenues; loss of data; loss of business or opportunity; business interruptions; damage to reputation or goodwill; the cost of obtaining substitute goods or services; or the cost of any resources spent in reliance on or in response to the Platform or another user’s actions.
Without limiting the generality of the above, you specifically agree that ArabnaBook and the ArabnaBook Parties will not be liable for:
User Conduct and Fraud: Any damages arising from the fraudulent, illegal, or negligent actions of other users. For instance, if another user defrauds you, misrepresents an item, or uses stolen credit card information, ArabnaBook is not responsible for any resulting harm to you. Similarly, if you meet someone through our Platform and they behave inappropriately or unlawfully, we are not liable for their conduct. We do not conduct full background checks, as noted, and you assume the risk of dealing with other users.
Unfulfilled Transactions or Breaches: Any losses arising from a Dealer’s failure to deliver a product or service, or a Client’s failure to pay or honor an agreement. ArabnaBook is not a party to user-to-user transactions, and we will not indemnify you for losses if a deal goes wrong. For example, if you pay a Dealer and they don’t deliver the item, or if you ship a product and the Client does not pay or unfairly disputes the charge, that risk lies between you and the other party. (We will, of course, provide any help clearly promised in these Terms or related policies, but we do not guarantee transaction outcomes.)
Product or Service Issues: Any injury to persons or damage to property arising from goods or services obtained through the Platform. If you rent or purchase an item via ArabnaBook and it is defective, dangerous, or causes harm, or if you hire someone for a service and they cause injury or property damage, ArabnaBook is not liable for those incidents. Dealers alone are responsible for any product liability or professional liability associated with what they offer. We do not provide insurance for such scenarios, and we strongly encourage users to obtain appropriate insurance coverage where necessary (e.g., liability insurance for service providers, or rental insurance for equipment rentals, etc.).
Offensive or Illegal Content: Any harm resulting from encountering defamatory, offensive, or unlawful content on the Platform. While we prohibit certain content and behavior and may remove it when detected, some users may nonetheless post inappropriate material, or use the Platform to send you harassing messages. ArabnaBook is not responsible for the content of user communications or listings, and will not be liable for any emotional distress, loss of reputation, or other harm that you may suffer by seeing content posted by others. Your recourse is to report the content or user to us for appropriate action.
Data Loss or Unauthorized Access: Any damage or loss you incur due to unauthorized access to your account or your data, unless it was primarily caused by ArabnaBook’s own failure to implement reasonable security measures. We expect you to secure your account (as noted in Account Security), and we cannot be responsible if someone guesses your password or gains access through your own lapse. Additionally, if you delete something important or if a technical error causes data to be lost, we are not liable for restoring it (beyond perhaps attempting to recover from backups if feasible).
In jurisdictions that do not allow the exclusion of certain damages, our liability will be limited to the fullest extent permitted by law.
Cap on Liability: To the extent that any liability is not legally excludable, the total cumulative liability of ArabnaBook and the ArabnaBook Parties to you (for any and all claims arising out of or relating to the use of or inability to use the Platform or otherwise under these Terms) shall not exceed the greater of: (a) the total amount of fees you paid to ArabnaBook in the six (6) months prior to the event giving rise to the liability, or (b) AED 367 (which is approximately USD $100). If you have paid no fees to ArabnaBook in the past six months, then our maximum liability to you for all claims will be AED 367/US $100. This limitation applies to all claims collectively – for example, if multiple issues or events cause you loss, the cap applies to the aggregate of all your claims in the period. The existence of multiple claims or suits will not enlarge this limit. You acknowledge that the fees (if any) we charge for use of the Platform are set based on this limitation of liability, and we would charge more (or not offer the service at all) if this cap were not in place.
Release of Claims (Inter-User Disputes): To the fullest extent permitted by law, you release ArabnaBook and the ArabnaBook Parties from any and all claims, demands, and damages of every kind and nature, known and unknown, arising out of or in any way related to disputes between users of the Platform, or between a user and any third party. For example, if you have a dispute with one or more other users (such as a disagreement between a Client and Dealer, or an altercation between users), or a dispute with a third-party provider (like a delivery courier or payment provider), you agree not to involve ArabnaBook in that dispute and release us from any liability in connection therewith. We encourage users to resolve their own disputes amicably. If applicable, you waive any laws that limit general releases of this sort. (As an illustration, California Civil Code § 1542 states that a general release does not extend to claims unknown to the releasing party at the time of release which, if known, would have affected their agreement to release. By this release, you knowingly waive § 1542 and any similar law in any jurisdiction, so that this release shall cover both known and unknown claims between you and the ArabnaBook Parties.)
Exceptions: Nothing in these Terms is intended to limit or exclude any liability that cannot be limited or excluded under applicable law. For instance, if applicable law prohibits us from disclaiming liability for personal injury or death caused by our gross negligence or willful misconduct, or for our own fraud, then we do not disclaim liability for those things (and nothing herein should be interpreted as such a disclaimer). Similarly, if the law in a certain jurisdiction does not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, then the relevant provisions of these Terms will be interpreted to comply with those laws – potentially meaning that some disclaimers or limits may not apply to you. However, in any case, our liability will be limited to the smallest amount permitted by law.
You agree that the warranty disclaimers and liability limitations in these Terms are a reasonable and fair allocation of risk between you and ArabnaBook. These provisions are a fundamental part of the bargain and an essential basis on which we offer our services to you. ArabnaBook could not provide the Platform to you economically (or at the current fees) without such limitations.
You agree to indemnify, defend, and hold harmless ArabnaBook, its parent company, affiliates, and subsidiaries, and each of their respective officers, directors, employees, partners, contractors, and agents (the “Indemnified Parties”), from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and court costs) that arise out of or are related to any of the following:
Your Breach of These Terms: Any violation of or non-compliance with these Terms by you. This includes any breach of the representations, warranties, and covenants you have made in this agreement. For example, if you provide false information during registration, or violate the Prohibited Conduct rules, and that causes a legal claim or damage to ArabnaBook, you must indemnify us.
Your Use of the Platform: Your use or misuse of the Platform, including any activities you engage in through ArabnaBook. This covers any content you post, actions you take, or transactions you conduct. If your use of the Platform (for instance, the content of your listings or messages) results in a claim against ArabnaBook by a third party (e.g., someone claims your posted content is illegal or infringes their rights), you will bear the cost of defending and resolving that claim.
Your User Content: Any allegation that your User Content infringes or misappropriates the intellectual property rights, privacy rights, or other rights of any third party, or that your content is defamatory, obscene, or otherwise harmful or illegal. You are responsible for what you upload – if someone sues ArabnaBook because of material you posted (for example, a photo you uploaded that you didn’t have rights to, or a review where you defame a person or business), you agree to cover all costs and damages arising from that.
Your Transactions or Interactions: Any dispute, claim, or liability arising from transactions or interactions between you and any other user or third party. For example, if you are a Dealer, this includes any claims by Clients or other third parties regarding the goods/services you provided (such as personal injuries, property damage, or financial loss). If you are a Client, this includes claims by Dealers or others (for instance, damage to a rental item in your possession, or injury to a service provider at your premises). Any contract or arrangement made through ArabnaBook is between the users, and if something goes wrong with that arrangement, you agree not to make ArabnaBook pay for it.
Your Violation of Law or Rights of Others: Any violation by you of any applicable law, regulation, or rights of a third party. This encompasses things like your failure to collect or pay taxes, your failure to obtain a required permit or license, your violation of consumer protection laws, data protection laws, anti-spam or telemarketing laws, or any rights of any person (such as intellectual property rights, confidentiality, or privacy rights). If your actions cause a government authority to fine ArabnaBook or a third party to sue ArabnaBook, you will cover all related costs.
Your Fraud, Willful Misconduct, or Negligence: Any fraud you commit, or any intentional misconduct or gross negligence on your part. For example, if you intentionally post fraudulent listings or intentionally misuse the Platform to harm someone, and that leads to a claim against us, you must indemnify us.
ArabnaBook reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In that case, you agree to cooperate with our defense of the relevant claim and you will not settle the claim without our prior written consent (which we will not unreasonably withhold). We will use reasonable efforts to notify you of any such claim, action, or proceeding as soon as we become aware of it, provided that any failure to notify promptly will not relieve you of your obligations unless it prejudices your defense.
This indemnification obligation will survive any termination or expiration of your account or these Terms, meaning you will continue to be responsible for indemnifying us for claims arising from your actions during the time you used the Platform even after you stop using it or delete your account.
By ArabnaBook (Suspension or Termination): We may, in our sole discretion, suspend your access to the Platform (for example, by temporarily disabling your account or certain features) or terminate your account entirely at any time and without prior notice under the following circumstances or for any other lawful reason:
Violations of Terms: If we believe in good faith that you have breached any provision of these Terms, or you have acted in a manner that clearly shows you do not intend to, or are unable to, comply with these Terms. For example, if we catch you engaging in fraud, posting prohibited content, or otherwise violating our rules, we can terminate your account immediately.
Illegal or Fraudulent Use: If we discover that you have used the Platform for any fraudulent or illegal activities, or if you provided false, deceptive, or misleading information during account registration, verification, or within your listings or communications. Using the Platform in a manner that could violate laws or harm others is grounds for immediate termination.
Security or Risk Issues: If your continued use of the Platform poses a security risk to us or our users, or may expose ArabnaBook or others to undue liability or harm. For instance, if your account is compromised or hacked, or if you are involved in actions that could cause technological harm (such as attempting attacks on our systems), we may suspend or terminate your access to protect the Platform and other users.
Legal Requirement: If we are required to suspend or terminate your access by law or at the direction of law enforcement or other government agencies. For example, if providing the service to you becomes unlawful in your region, or if we receive a court order to bar you from the Platform, we will comply.
While we are not obligated to do so, in some less severe cases we may choose (at our discretion) to provide you with a warning or notice of the issue and an opportunity to resolve it before we take action against your account. However, please understand that we may act immediately and without notice in critical or flagrant cases.
If your account is suspended or terminated by us for any reason: (a) You remain responsible for any obligations incurred up to the date of suspension/termination. This means you must still pay any outstanding fees, and you are still bound to perform any outstanding obligations to other users that were agreed upon prior to termination (e.g., if you rented something to someone, you should arrange for its return, or if you owe a refund, you should still honor it). (b) ArabnaBook may immediately deactivate or delete your account and all related User Content. You will no longer have access to your content or account (though public or shared content may remain visible to others, such as reviews or listings you posted that were shared before termination). ArabnaBook is not required to provide you with copies of your User Content or any data from your account after termination – so please back up any information you care about. (c) We reserve the right to communicate to other users or third parties that your account has been terminated if we believe it is important to protect others. For example, if we terminated your account for scamming or dangerous behavior, we might alert users who interacted with you, or if law enforcement is involved we may cooperate accordingly.
ArabnaBook will not be liable to you or any third party for any termination of your account or blocking of your access to the Platform. Termination means you lose the right to use the Platform, but it does not mean you can escape liability for things you did before termination. If we terminate your account for violating these Terms, you must not attempt to create a new account or access the Platform without our prior written permission. We may also block your email, IP address, or device ID to prevent further access.
By User (Termination): You are free to stop using ArabnaBook at any time. If you wish to delete your account, you may do so via the account settings (if available) or by contacting us directly and requesting account deletion. We may require you to go through a verification process for security before honoring such a request. Keep in mind that terminating your account does not automatically cancel any active transactions; if you are in the middle of a rental or sale, you should resolve those commitments with other parties before closing your account. If you owe any fees or have any pending charges at the time of termination, you remain responsible for paying those. If you have an active subscription and you choose to terminate your account or cancel the subscription, you will not receive refunds for any unused portion of the subscription period except as provided in our refund policy above (or as required by law). However, we will stop charging you after the current billing cycle ends.
Survival of Terms: The termination or expiration of your account or these Terms will not affect provisions of the Terms that by their nature are intended to survive. The sections on Disclaimer of Warranties, Limitation of Liability, Indemnification, Intellectual Property Rights, Governing Law, Dispute Resolution, and Miscellaneous (including Severability, Entire Agreement, etc.), as well as any other clauses that imply survival, will continue to be in effect even after termination. All accrued rights and obligations (such as any payment due to us, or any claim we may have against you) shall also survive.
The Platform and all content and materials provided by ArabnaBook (excluding User Content as defined above) are protected by intellectual property laws. This includes, but is not limited to, the text, software code, scripts, graphics, images, logos, icons, audio clips, video clips, compilations (meaning the collection, arrangement, and assembly of content), user interface design, and any software or functionalities available on the Platform (collectively, the “Site Content”). The Site Content is the property of ArabnaBook or its licensors and is protected by the laws of the United Arab Emirates and international treaties relating to copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights.
Trademarks: “ArabnaBook” and our associated logos, slogans, and trade dress (overall look and feel of the site) are trademarks or service marks owned by ArabnaBook. You may not use any ArabnaBook trademarks or logos without our prior written consent, except as necessary for legitimate reference to our services (such as to truthfully describe that you have a listing on ArabnaBook, in a way that doesn’t suggest endorsement).
Limited License for Personal Use: ArabnaBook grants you a limited, non-transferable, non-exclusive, revocable license to access and use the Platform and the Site Content for your own personal use or internal business use, solely for the purpose of participating in the marketplace as a Client or Dealer (i.e., browsing listings, posting listings, communicating with users, etc.), in accordance with these Terms. No other use is permitted. This license does not allow you to do any of the following (and you agree not to do these without express permission from us or the applicable rights holder):
You may not copy, reproduce, distribute, publish, broadcast, transmit, or publicly display any portion of the Site Content or Platform (except as enabled through the Platform’s share features or APIs).
You may not modify the Site Content, create derivative works from it, or reverse engineer or extract source code from the Platform’s software (except to the limited extent allowed by law for interoperability, and even then, only with prior notice to us).
You may not remove or alter any copyright, trademark, or other proprietary notices displayed on the Platform or in the Site Content.
You may not use any data mining, robots, scraping, or similar data gathering or extraction methods on the Platform; nor may you frame or mirror any part of the Platform on another site.
You may not use the Site Content for any commercial purpose outside of the Platform’s intended transactions (for example, you can’t take images or descriptions from ArabnaBook and use them to set up a competing service).
Any unauthorized use of the Site Content or the Platform may result in termination of the limited license and may constitute a violation of law.
User Content License to ArabnaBook: When you submit or post User Content on ArabnaBook (such as listing descriptions, photos, reviews, etc.), you retain ownership of that content, but you hereby grant to ArabnaBook a non-exclusive, worldwide, royalty-free, fully-paid, transferable, and sublicensable license to use, host, store, reproduce, adapt, modify, create derivative works from, publish, translate, publicly perform, and publicly display your User Content for the purposes of operating, improving, or promoting the Platform. This license allows us, for example, to display your listings to other users, to use your content in our promotions or social media (unless you opt out of such use by contacting us), to make copies of content to prevent data loss, or to reformat or incorporate your content into features (like using a snippet of a review in a testimonial section, etc.). We will not sell your content to third parties without your permission; this license is only so that we can run the marketplace effectively. This license continues even if you remove your User Content from the Platform or if your account is terminated, but only for as long as reasonably necessary for us to carry out the operations for which it was given. For example, if you delete a photo, we might retain backups for a while; if your review was shared on our social feed, that post might remain until we refresh it; or if your listing was public, archival copies may remain in internet caches or archive sites outside our control. We also may retain copies as required for legal reasons. Aside from that, once you delete User Content or your account is deleted, we will not use your content for new promotions. (Do note that if your content has been re-shared or reposted by others on the Platform, that is under their control — e.g., if another user saved your listing details in a message, we can’t force them to delete that.)
Feedback: If you choose to provide us with any suggestions, ideas, bug reports, or other feedback about the Platform (“Feedback”), you acknowledge that this Feedback is given voluntarily and without any expectation of compensation. You agree that ArabnaBook is free to use, disclose, reproduce, modify, license, or otherwise distribute and exploit the Feedback as we see fit, without any obligation to you. You hereby grant ArabnaBook an unlimited, irrevocable, perpetual license to incorporate or otherwise use your Feedback for any purpose. (This means if you send us a great idea, we can implement it and we won’t owe you royalties or attribution.)
These Terms and any dispute or claim arising out of or in connection with your use of the Platform or these Terms (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United Arab Emirates (UAE), and as applicable the laws of the Emirate of Sharjah, without regard to its conflict of law principles. This choice of law means that the laws of the UAE (and Sharjah where applicable) will govern any issues of interpretation or enforcement of these Terms, as well as any disputes about your use of the service, regardless of where you live or from where you access the Platform.
You agree that, subject to the dispute resolution provisions below, any dispute arising out of or relating to these Terms or the Platform that cannot be resolved amicably shall be subject to the exclusive jurisdiction of the courts of the UAE. Unless otherwise required by law, you and ArabnaBook agree to submit to the personal jurisdiction of the civil courts in the United Arab Emirates, specifically the courts of the Emirate of Sharjah, for the purpose of litigating all such disputes. (If you are using the Platform as a consumer and mandatory law gives you the right to bring a claim in the courts of another jurisdiction, this clause does not override that right; but to the maximum extent allowed, disputes will be resolved in UAE courts). Notwithstanding this, ArabnaBook retains the right to apply for injunctive or urgent legal relief in any jurisdiction if necessary to prevent irreparable harm – for example, we may need to seek court orders in other countries to protect our intellectual property or to halt unauthorized access to our servers in another jurisdiction.
Platform Protection Laws: We operate our Platform from the UAE, and we benefit from certain legal protections under UAE law related to our role as an online intermediary. For example, under relevant UAE legislation, providers of electronic platforms or online marketplaces are generally not held liable for third-party information or content transmitted or hosted through the platform, nor for failing to proactively monitor unlawful user activity, so long as the provider does not knowingly collaborate in the wrongdoing and complies with any official orders to remove or block specific content. ArabnaBook hereby invokes all such safe harbor or platform immunity provisions available under applicable laws. By using the Platform, you acknowledge these protections and agree that these Terms shall be interpreted to provide the maximum immunity to ArabnaBook permitted by law. Nothing in these Terms is intended to waive or limit any legal protections that ArabnaBook is entitled to under UAE law (or any other applicable law that provides defenses or immunities to intermediaries or publishers of third-party content).
To illustrate, UAE Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services and other cyber laws contain provisions that can protect online service providers from liability for user-generated content in certain cases, analogous to “safe harbor” principles in other jurisdictions. We assert such protections fully. (In jurisdictions where similar protections exist, such as Section 230 of the United States Communications Decency Act in the U.S., we would also invoke those; however, our service is currently focused on the UAE.)
Exclusion of International Conventions: The United Nations Convention on Contracts for the International Sale of Goods (1980) (“CISG”) shall not apply to any transactions facilitated through our Platform or to these Terms. We are an online platform, not a traditional seller of goods, and we expressly exclude the application of the CISG to the relationships between Clients and ArabnaBook and between Dealers and ArabnaBook. (Dealers and Clients might be subject to the CISG in their own sale of goods to each other if they are in different countries that are parties to the CISG, unless they exclude it in their contract; that is a matter between those users. But between you and ArabnaBook, the CISG does not apply.)
ArabnaBook is committed to user satisfaction and we encourage users to first contact us directly to attempt to resolve any issues. If you have a complaint, concern, or dispute with ArabnaBook, you should reach out to our customer support or legal contact (see Contact Information below) and provide a description of your issue. We will attempt in good faith to resolve the matter amicably and promptly. Many disputes can be resolved through our support team without the need for formal action. Please provide as much detail as possible and any supporting documentation when you contact us, so we can understand your concern.
If we are unable to resolve a dispute informally, and you decide to pursue legal action (or we do), then the provisions of the Governing Law and Jurisdiction section above will apply. In summary, disputes will generally be brought in the UAE courts (absent an alternative arbitration agreement). No Class Actions: All disputes will be resolved on an individual basis – to the extent permitted by law, you agree not to bring or participate in any class, consolidated, or representative action against ArabnaBook.
(Note: At this time, ArabnaBook has not mandated arbitration in these Terms. If in the future we choose to offer or require arbitration for certain users or disputes, we will update these Terms accordingly. As of now, disputes may be brought before the courts as specified.)
No Agency or Employment: Nothing in these Terms shall be deemed to create any agency, partnership, joint venture, employer–employee, or franchiser–franchisee relationship between you and ArabnaBook. You are using the Platform as an independent party and are not authorized to make any commitments on behalf of ArabnaBook. ArabnaBook does not direct or control users’ off-platform activities or the substantive terms of transactions between users. We simply provide a platform. You acknowledge that neither party has the power to bind the other in any way beyond the terms explicitly set forth herein.
Severability: If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal, or unenforceable for any reason, then that provision shall be eliminated or limited to the minimum extent necessary so that the rest of the Terms will continue in full force and effect. In such an event, the parties agree that the court should endeavor to give effect to the parties’ intentions as reflected in the invalid/unenforceable provision, to the extent permissible. If any provision is held invalid in one jurisdiction but would be valid under another jurisdiction’s laws, it is the intent of the parties that it be deemed severable and applicable to users in any jurisdiction where it is enforceable, while inapplicable in jurisdictions where it is not.
No Waiver: ArabnaBook’s failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision. Likewise, a waiver of any term or condition of these Terms on one occasion by us shall not be deemed a waiver of any other term or of the same term on any other occasion. Any waiver by ArabnaBook of any provision of these Terms will be effective only if in writing and signed by an authorized representative of ArabnaBook.
Modification of Terms: ArabnaBook may revise or update these Terms from time to time. If we make material changes, we will provide reasonable notice to users – for example, by posting a prominent announcement on our website or by sending an email to the address associated with your account. The notice will designate a date when the new Terms take effect (the “Effective Date”). If you continue to use the Platform after the Effective Date, that will constitute your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Platform and (if applicable) cancel any accounts or subscriptions you have. We encourage you to review the Terms periodically to stay informed of any changes. Except for changes made by us as described here, no other modification or amendment to these Terms will be binding on ArabnaBook unless it is in writing and signed by an authorized representative of ArabnaBook.
Entire Agreement: These Terms, along with any policies or documents incorporated by reference (such as our Privacy Policy and any additional guidelines or rules posted for specific services or promotions), constitute the entire agreement between you and ArabnaBook regarding your use of the Platform. They supersede all prior and contemporaneous agreements, proposals, communications, and understandings (whether oral or written) between you and ArabnaBook with respect to the subject matter. You represent that in entering into these Terms, you are not relying on any statement, representation, or warranty that isn’t explicitly stated in these Terms.
Assignment: You may not assign, transfer, or delegate any rights or obligations under these Terms without ArabnaBook’s prior written consent. Any attempt by you to do so will be null and void. ArabnaBook has the right to freely assign or transfer these Terms (in whole or in part), or delegate its duties, without notice to you. For example, we may assign these Terms to a successor entity in the event of a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law. These Terms will be binding upon and inure to the benefit of the parties and their permitted successors and assigns.
Headings and Interpretation: Section titles or headings in these Terms are for convenience and organizational purposes only. They are not to be used to interpret any provision. Words such as “including” or “includes” are to be read as “including, without limitation.” Words in the singular include the plural and vice versa, as the context requires. The word “or” is not exclusive (it means “and/or” unless the context dictates otherwise). These Terms have been written in English, which shall be the controlling language in all respects.
Language: These Terms are written in the English language, which is the official language governing this agreement. Any translation of these Terms into another language is provided for the convenience of our users only. In the event of any conflict or discrepancy between the English version of these Terms and any translation, the English version shall prevail and control (except to the extent prohibited by applicable law). If you are not fluent in English, you may want to have these Terms translated by an independent translator at your own cost, but the English version remains the binding version.
Contact Information: If you have any questions, concerns, or comments about these Terms or need to provide any notices to us, please feel free to contact us. Official notices (such as legal claims, subpoenas, or formal disputes) should be sent to our business address provided below. General inquiries can be directed to our customer support channels.
ArabnaBook
Business Centre, Sharjah Publishing City Free Zone
Sharjah, United Arab Emirates
Phone: +971-50-8064528
You may also reach out to us through our website’s contact form or via the support email listed on our Contact Us page for routine support requests. For legal notices, we recommend using a traceable delivery method and emailing a copy for faster attention. ArabnaBook will communicate with you using the contact information you provided in your account (email, phone, or physical address as appropriate). It is your responsibility to keep your contact details up to date in your account profile.
Thank you for reading these Terms and for using ArabnaBook. We value our community and strive to create a safe, fair marketplace. By following these Terms, you help us achieve that goal. Happy trading on ArabnaBook!